Effective, Experienced Trainers, Managers and Practitioners: all of whom have years of practical experience of managing people who present with difficult and or challenging behaviours.

Tactics team all have first hand knowledge training and experience of public sector services as well as private sector industries. We have a highly extensive bank of resources for our customers to draw on.

We also have a quality network of contacts, so if we are not the best company to meet your needs we will signpost you to other providers who we know can.

Tactics takes the time to listen, plan and understand the needs of your organisation, your staff and clients to ensure every Tactics course is designed to specifically meet your practical and strategic needs.

Tactics Conflict Management trainers are all approved and registered with the Royal Environmental Health Institute for Scotland (REHIS)

Tactics - Dot Horne holds BTEC level 3 Advanced Award Certifcate in Physical Restraint Practice & NFPS Instructor Certificate in Physical Restraint Practice.